Import ActiveTickets Events into Sugar Calendar

Use Jeero to sync your ActiveTickets events to Sugar Calendar in WordPress. You can start for free; you only need WordPress admin access, your ActiveTickets username, and your ActiveTickets base URL.

Quick Fit Check

For	Venues using ActiveTickets and Sugar Calendar
You need	WordPress admin access, the Jeero plugin, your ActiveTickets username, and your ActiveTickets base URL
Optional settings	ActiveTickets token, genre/subgenre imports, and Sugar Calendar calendar assignment
First sync	Usually within a few minutes after the import is active
Free plan	Sync up to 10 upcoming events
Result	Sugar Calendar events with dates, descriptions, locations, ticket links, images when available, and ticket status when ActiveTickets provides it

Not sure whether this is your setup? Send me your ticketing link and the WordPress calendar plugin you use. I will point you to the right guide.

1. Install Sugar Calendar

In your WordPress admin, go to Plugins > Add New and search for Sugar Calendar.

Install and activate the plugin. WordPress will add a Sugar Calendar events section to your admin. That is where your imported ActiveTickets events will appear after Jeero has synced them.

2. Create a Sugar Calendar Calendar

If you want imported events to appear in a specific Sugar Calendar calendar, create that calendar before configuring Jeero.

Jeero can assign imported events to one or more Sugar Calendar calendars. If you skip this step, you can still import events first and organize them later.

3. Install Jeero

Go to Plugins > Add New and search for Jeero.

Install and activate the plugin. Jeero adds its own admin section where you can connect a ticketing solution to one or more WordPress calendar plugins.

You do not need a paid Jeero plan to test the setup. The free plan is enough to confirm that ActiveTickets events are arriving in WordPress.

4. Connect ActiveTickets

Open Jeero in the WordPress admin and create a new import.

Choose ActiveTickets as the ticketing solution. Jeero will ask for your ActiveTickets connection details:

ActiveTickets username: the account or client name Jeero should use for the connection.
ActiveTickets token: add this when ActiveTickets has supplied one for your venue.
ActiveTickets base URL: the public ticketing base URL for your venue, for example https://tickets.yourtheater.com.
Categories: optionally import Genre and SubGenres as event categories.

If you are not sure which ActiveTickets details Jeero needs, send me your public ticketing URL. I can usually tell what to ask ActiveTickets for.

Save the import. Jeero checks the connection and shows whether it can reach ActiveTickets. If the connection fails, ActiveTickets may need to whitelist Jeero's IP address before the sync can run.

5. Enable Sugar Calendar Import

Open the Sugar Calendar tab in the Jeero import settings.

Enable the import. If your site already has Sugar Calendar calendars, choose the calendar or calendars where the imported events should appear.

Save your changes. Jeero will now send upcoming ActiveTickets events to Sugar Calendar.

Start with the default import settings. After you have confirmed that events are syncing, you can tune event images, event content, locations, and custom fields.

6. Check Your First Events

The first sync usually runs within a few minutes.

Go to the Sugar Calendar events section in the WordPress admin and check whether your upcoming ActiveTickets events appear. Open one imported event and confirm the basics:

The title matches the ActiveTickets event.
The date and time are correct.
The event description is present when ActiveTickets provides one.
The location is present.
The ticket link sends visitors to ActiveTickets.
Cancelled or sold-out events show the expected status when ActiveTickets provides that data.

If no events appear yet, wait a few minutes and check that the Jeero import is active, the ActiveTickets base URL is correct, and ActiveTickets can be reached from Jeero.

7. Show Events on Your Website

Sugar Calendar gives you ways to display upcoming events on your site.

Use the normal Sugar Calendar event views or blocks for your theme, then add the events page to your navigation so visitors can browse upcoming events and continue to ActiveTickets for tickets.

Optional ActiveTickets Features

After the basic sync works, you can add ActiveTickets-specific features to make the ticket flow feel more native inside WordPress.

Available for this setup:

Inline tickets: embed a ticket page inside WordPress.
Inline cart: embed the cart flow.
Cart indicator: show when a visitor has tickets in their cart.

Use these after you have confirmed that events are importing correctly. The event sync is the foundation; the widgets are for improving the visitor journey once the event data is reliable.

Learn more:

Add ActiveTickets widgets

Need a different ActiveTickets flow, such as a member route, a special cart setup, or a more integrated ticket experience? Tell me what you want visitors to do after they click for tickets. Jeero can often support platform-specific tweaks once the basic sync works.

Optional Import Improvements

ActiveTickets can provide more than dates and titles. Depending on the venue setup, Jeero can work with descriptions, images, genres, subgenres, locations, prices, availability, and status.

Start simple. Once the sync is working, decide whether your website needs genre mapping, custom event fields, custom templates, or a different ticketing flow.

ActiveTickets can also provide extra fields for custom templates, such as subtitle, genre, subgenres, minimum age, and other platform-specific fields. Use them when your event pages, filters, or templates need more than the basic title, date, image, location, and ticket link.